Returns Policy

Thistle Sports are committed to ensuring you get the correct product for your needs.

If you have any questions about returns, exchanges or faulty goods, please get in touch with the Thistle Sports team at:

Phone: 01224 620100 (operates during store opening hours)

Email: customerservice@thistlesports.com

Or alternatively you can send us a message using our contact form HERE.

Guarantee

If you are not completely satisfied with any of your purchases from thistlesports.com, you may return them to us within 21 days of receipt for either refund or exchange.

All items must be returned 'as sold': in resalable condition, unworn, in original packaging with all swing tickets attached. If a returned item fails to meet one of these requirements, we cannot accept the item back.


Returns Procedure

Returning items to Thistle Sports is simple:

Fill in the Returns Form that was sent to you with your order. If you no longer have the form, you can download a copy HERE
Repackage the item(s) securely, making sure you include all swing tickets plus the Returns Form
Write the following address on the package:

Thistle Sports
Returns Department
29-31 Rose Street
Aberdeen
United Kingdom
AB15 7XU

We strongly recommend using a recorded delivery service when returning items; Thistle Sports cannot be held responsible for packages that are lost in transit.

We regret that no return postage charge can be refunded for returned items unless the item is faulty or sent to you in error.


Returning Item(s) for Exchange

If you are returning an item for exchange, we've tried to make the process as simple as possible:

Fill in the Returns Form that was sent to you with your order. If you no longer have the form, you can download a copy here. Make sure you enter the all details of the new item you would like in exchange
Repackage the item(s) securely, making sure you include all swing tickets plus the Returns Form
Write the following address on the package:

Thistle Sports
Returns Department
29-31 Rose Street
Aberdeen
United Kingdom
AB15 7XU


Faulty Goods

We try to ensure that all goods supplied by thistlesports.com are of the highest quality. However, if you do receive an item that is faulty, we can either exchange it for a replacement or give you a full refund.

If you still have the Returns Form that was originally sent with your order; fill out the form detailing if you would like a replacement or a refund
If you no longer have the form, you can download a copy here.
Repackage the item(s) securely, making sure you include the Returns Form
Write the following address on the package:

Thistle Sports
Returns Department
29-31 Rose Street
Aberdeen
United Kingdom
AB15 7XU

When you are returning faulty goods, please make sure they are clean and free from dirt and mud.
We know they are faulty and so won't be getting worn again, but we need to handle them and send them back to the manufacturer - it's a much nicer job if the items are clean!
We reserve the right to not process anything we deem to be too dirty - we'll just send it back to you.

After we have examined the returned goods, if the item(s) are deemed to be faulty, you will receive a refund for the return postage charge.