Delivery and Returns Policy

UK Delivery Services

Click + Collect Collect from our Aberdeen store FREE
UK Standard Delivery Royal Mail Signed for 2nd £3.99
UK Mainland Next Day Delivery APC Overnight Next Day Signed £6.99
British Forces Post Office (BFPO) Royal Mail £3.99

 

Dispatch Times

Orders placed Monday to Friday will be dispatched within 24 hours. Next Day orders must be received before 3pm for same day dispatch. Orders received on weekends will be dispatched the next working day, except on Bank and Local Holidays.

Click & Collect orders will be available for collection from our Rose Street - Aberdeen store, approximately one hour after order is received. 

For UK Mainland orders, you have the choice of services - UK Mail Next Working Day, or Standard Delivery which is delivered within 2-3 working days.

 

Exchange and Returns

If you are not completely satisfied with any of your purchases from Thistle Sports, you may return them to us within 28 days of receipt for either refund or exchange. All items must be returned as sold, in resaleable condition, unworn, in original packaging with all swing tickets attached. If a returned item fails to meet one of these requirements, Thistle Sports may not accept the return. For increased security we recommend using a recorded delivery service when returning your parcel. We are unable to reimburse the return postage charge. There will be an additional postage charge to resend exchanged items. The amount charged will be the same postal rate as your original order. This charge will be automatically debited from online customers, manual telephone orders will be contacted directly.

We are unable to accept returns on personalised items, except in the case of manufacturing defects.

Please send returns to:

Returns Department
Thistle Sports
29-31 Rose Street
Aberdeen
United Kingdom
AB10 1UB

 

Faulty Goods Returns

We try to ensure that all goods supplied by thistlesports.com are of the highest quality. However, if you do receive an item that is faulty, we can either exchange it for a replacement or give you a full refund.

When you are returning faulty goods, please make sure they are clean and free from dirt and mud.
We know they are faulty and so won't be getting worn again, but we need to handle them and send them back to the manufacturer - it's a much nicer job if the items are clean!
We reserve the right to not process anything we deem to be too dirty - we'll just send it back to you.

After we have examined the returned goods, if the item(s) are deemed to be faulty, you will receive a refund for the return postage charge.